During these unprecedented times, hospitals and health systems, as well as community providers and physician practices, have adapted and adjusted to not only limit the spread of COVID-19, but to continue to provide emergency care alongside routine, preventive health services in the safest environment.

There has been concern that people suffering from heart attacks, strokes, and other critical conditions may be delaying the care they need because of fear of going to an emergency department right now. No matter where you live, hospitals and health systems have the same message: Don’t delay care.

Postponing care for injury or illness isn’t safe. Don’t delay care, especially when time is critical – like in the event of a heart attack or stroke – as well as for other conditions, such as appendicitis, which can become serious without prompt attention. Hospitals are safe and well-prepared to handle any illness and emergency. Whether you need primary, emergency, or specialty care, many health systems and providers are offering in-person and virtual visits to keep you healthy and well during this time.

We asked WakeMed Health & Hospitals what extra precautions they are taking to ensure safety and social distancing while still providing needed healthcare services.

Low to No-Touch Environments

WakeMed has implemented low to no-touch environments and experiences across the health system. Virtual registration to telehealth options and drive-through blood draws offer the ability for patients to access care from their homes or cars. Many outpatient diagnostic services (such as imaging) offer “eCheck-in” and “Hello Patient” features that allow patients to skip the front desk, electronically sign documents, and minimize time in waiting areas. Facilities also have reconfigured layouts of lobbies, waiting areas, and other high-traffic spaces to promote social distancing.

Virtual Visits

If you prefer to seek care for non-emergent medical conditions from the comfort of your home, virtual visits for many primary care and specialty practices are now great options. These services are available for children and adults, and cover a range of health needs, from cardiology and ENT to OB/GYN services and orthopaedics.

Commitment to Clean

Alongside existing, extensive infection prevention measures and hospital-grade cleaning protocols, additional safeguards to high-touch surfaces like door handles, elevator buttons, and payment screens have been implemented.

Bottom line – taking charge of your health and well-being is more important than ever. Making the effort to stay active and manage stress levels, and taking time to take care of yourself really makes a difference – especially as we face and overcome these challenging times together. Continue to have regular health checkups, know your body and take note of any physical or emotional changes, and talk to your doctor. Healthcare professionals are standing ready and will guide you to the most appropriate level of care you may need, whether in-person or virtually.

And what else can you do to help keep yourself and others safe and healthy? Practice the three Ws:
– Wear a mask in public;
– Wash your hands regularly for 20 seconds;
– Wait six feet apart in public.

To learn more about WakeMed’s commitment to quality and safety, visit www.wakemed.org/always-here-forever-safe.